Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configuration Management workflows and user tasks
- Delete a configuration item (CI) type
- Modify a configuration item (CI) type
- Create a new configuration item (CI) type
- Update Configuration Management policies
- Evaluate the need for a Configuration Management System (CMS) data model update
- Create a new configuration item (CI)
- Create a new model
- Validate a configuration creation change task
- View the audit history of a configuration item
- Plan CI relationship changes from a change record
- Modify a configuration item
- View component reliability
- View component availability
- View the availability plan of a business service
- Create a new configuration report
- Review a modification to a configuration item
- Conduct a configuration audit
- Check related configurations
- Add, delete, or update a master data record
- Validate data sets
- View scheduled maintenance for a configuration item
- Service life cycle management
- Visual design of CI relationships
- Publish services in Service Catalog
- Requesting services
- Service-oriented SLAs
- Service support
- Service life cycle status
- Subscriptions
- Choosing a subscription mode
- Defining the change category to use when adding or canceling subscriptions
- Viewing subscriptions on the contacts and department records
- Notifying service subscribers of a planned outage
- Subscriptions and service level agreements
- View my subscriptions
- View subscriptions for the departments you manage
- Add a subscription
- Add a subscription for the departments you manage
- Subscribe to a service you canceled previously
- Cancel a subscription
- Cancel a subscription for the departments you manage
- Define which services are available for subscription
- Define a department requestor for subscriptions
- View the subscribers for a subscription
- Administer subscriptions
- View related changes for a subscription
- Configuration item actual states
- Set the expected state of a configuration item
- Configuration items
Service life cycle management
Services are represented as Configuration Items (CIs) in Service Manager, which enables CI access to all related support and delivery processes. Life cycle processes include the following:
- Define a new service.
- Discover, define, and manage CI relationships.
- Add Service Levels (service-oriented SLA).
- Publish a service to the Service Catalog.
- Sign up customers and manage their subscriptions.
- Fulfill subscription requests through Change Management.
- Monitor and support by using Incident, Change, and Problem Management.
- Monitor SLAs and optimize service delivery.
Services are provided by IT to satisfy a range of business needs. Services can be delivered to individuals, departments, or an entire enterprise. Sample services can include email, billing system, workstation backup, or office automation. The service instance is the deployment of a service, modeled as a CI in the CMDB, and it can have related CIs, customers, incidents, and changes.
Once the service is deployed, the Service Catalog lists and describes all of the services that IT offers, providing customers with a view to browse and make requests. Catalog items can range from single-user workstations to department or enterprise application support.
Note For more information on Service life cycle management, refer to the white paper, Service life cycle management, document ID KM524933, published in the Customer support knowledgebase.
Related topics
Visual design of CI relationships
Publish services in Service Catalog
Requesting services
Service-oriented SLAs
Service support
Subscriptions
