Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Cross-table join query examples and use cases
- Use case: Incident Analyst
- Use case: Department manager
- Use case: JavaScript Developer
- Example: Query two tables
- Example: Query more than two files
- Example: Sort
- Example: Count
- Example: Handle two files that have the same field name
- Example: Handle BLOB, CLOB, text and images
- Example: Handle a one-to-many relationship
Example: Sort
This query finds all open incidents for which your department is the service owner of the affected service, and sorts by service name in ascending order and incident number in descending order:
Note If possible, use the order by clause in the query instead of setsort(), because the order by clause sort fields before the select operation. setsort() requires another SQL operation to sort. setOrderBy is not supported in cross table query.
var file = new SCFile("probsummary");
var sql = "select p.*, d.logical.name as lname from probsummary p LEFT OUTER JOIN device d ON (p.affected.item=d.logical.name) where d.owner=$lo.dept and p.flag=true";
sql += " order by d.logical.name asc, p.number desc"
var success = file.doSelect(sql);
while (success == RC_SUCCESS)
{
findNextRecord = file.getNext();
}
