Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Queries
- Simple query expressions
- Complex query expressions
- Create a query using not in statements
- Create a query using an or statement or an and statement
- Use like queries to search for a string of characters
- Create a query using array fields
- Create a query using more than one field
- Perform IR Expert queries
- Use the equal to relational operator
- Use the greater than relational operator
- Use the less than relational operator
- Use the like relational operator
- Use the not symbol with logical or relational operators
- Use the starts with relational operator
- Create a query using a simple query expression
- Create a query using isin in statements
- Use the index function in a query
- Use the lng function in a query
- Use the tod function in a greater than or less than query
- Retrieving records by using the record list method
- Retrieving records by using the Query window method
- Stored queries
- Cross-table join query improvements
Cross-table join query improvements
The performance when running a join across database tables has been vastly improved as compared to version of Service Manager prior to 9.32. Previously, a query running across two tables was performed in memory by Service Manager. For data sets that contain millions of records, this process could be extremely time consuming.
The mechanism by which Service Manager executes queries across tables was changed in Service Manager 9.32. With the new mechanism, the initial Service Manager query is parsed, translated into SQL, and then issued directly to the RDBMS. The RDBMS then handles the initial join operation and returns a subset of results to Service Manager. However, because the database now performs this work, a number of limitations are imposed. For more information on these limitations, see Limitations on cross-table join queries
Additionally, the new functionality is limited to the Service Manager functions on the Cross-table join functions.
