Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- IR Expert tasks
- Access IR Expert
- Enable IR search for a file
- Regenerate IR keys
- Start IR Asynchronous mode
- Load data files with IR Expert keys
- Copy information from a query to a source record
- Create an IR Expert query
- Enable editing of Knowledge learning records
- Enable learning for Knowledge records
- Mark an Incident record as a solution candidate
- Modify an IR Expert query
- Promote or delete records in the protocore
- Search the central Knowledge Base
Enable IR search for a file
Applies to User Roles:
System Administrator
To enable IR search for a file (table), you must create an IR key for the file, and then regenerate the IR index for the file.
You can define an IR key using the Database Dictionary utility. As an example, the following procedure describes how to enable IR search for the device file.
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Log in to the Service Manager Windows client.
Note: The web client does not allow you to add a new field/key for a Database Dictionary record.
- Click Tailoring > Database Dictionary.
- In the File Name field, type device.
- Click Keys, place the cursor in the first blank key line, and click Edit Field/Key.
- In the key window, do the following:
- In the Type field, select IR key.
In the Fields section, type two fields: comments, and title. These are the names of the fields that you want to use as IR key fields.
Note: For the rules that you must follow when selecting IR key fields, see IR keys and non-IR keys.
Click OK.
Service Manager creates the IR key for the device file.
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Click OK to save the file.
Service Manager displays a message, stating that you are about to Regen the file and asking if you want to continue.
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Click OK to run the IR Regen now.
Note: You can also click the Schedule button to run the IR Regen at a later time.
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Wait for the IR Regen to complete.
A message displays, stating that the IR Regen has completed.
- (Optional) Verify that IR search is now available for the device file.
- Click Configuration Management > Resources > Search CIs.
- Do a true search, and locate two CIs whose Title or Description field is not empty. Make note of two words that display in any of these fields in the two CIs, one word for each CI.
- Click Cancel.
- Click Text Search.
- In the Search Text field, type the above two words, and select Any of these words.
Click Search.
The two CIs should appear in the returned search results.
Related topics
IR Expert
Special considerations for using IR Expert
Access IR Expert
