Administer > Database administration > Data persistence > IR Expert > IR Expert tasks > Search the central Knowledge Base

Search the central Knowledge Base

Applies to User roles: System Administrator

To search the central Knowledge Base:

  1. Click one of the following:
    • Incident Management > Search Knowledgebase.
    • Problem Management > Problem Control > Search Knowledge Base.
    • Service Desk > Search Knowledge Base.
  2. In the Search In section, make sure that all the knowledge base sources are selected.

    Note: All the knowledge base sources are selected by default.

  3. Type your search text in the Search Knowledgebase text box. 
  4. (Optional) Click Advanced, and enter your search criteria in the Filter by... section.

    • All of these words: Search for documents that contain every one of these words.
    • This exact phrase: Search for documents that contain this phrase exactly. These words are not expanded with a thesaurus.
    • Any of these words: Search for documents that contain any of these words.
    • None of these words: Narrow down the search to include only documents that do not contain any of these words.
  5. (Optional) Narrow the search by specifying one or more fields in the Knowledge Library, Known Errors, Problems, Incidents, and Interactions sections.
  6. Click Search.

    Service Manager displays the search results.

Related topics

IR Expert
IR Expert tasks
Access IR Expert
Copy information from a query to a source record
Create an IR Expert query
Mark an incident record as a solution candidate
Modify an IR Expert query
Promote or delete records in the protocore