Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Purge records
Applies to User roles: System Administrator
To purge records:
- Click System Administration > Ongoing Maintenance > System > Purge/Archive.
-
Fill in the following fields.
Field Description Format Name Type the name of the form to purge. Use Data Map? Type true or false to enable the data map associated with this form. If enabled, Service Manager purges all associated records with the form you select. Prompt Data Map? Type true or false to enable a confirmation message to use a data map for each record purged. This option is only valid if the Use Data Map? option is also enabled. - Click OK.
- Fill in optional search criteria.
- Click Query.
- Click Execute Search.
- Click Purge.
- Click Purge All.
Related topics
Data maps
Exporting records
Importing records
Purging and archiving records
Unload files
Using data maps to purge and archive records
Unload script utility
Master data records
Archive records
Purge and archive records
Schedule purge and archive processes
