Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Data persistence
- Database dictionary
- Keys and indexes in Service Manager
- Data maps
- Exporting records
- Importing records
- Unload script utility
- Purging and archiving records
- Add, delete or update a master data record
- Database record auditing
- IR Expert
- Record retrieval
- Queries
- Database performance tuning
- Running the database maintenance utility
Purging and archiving records
The purge and archive function lets you save Service Manager records to an external file and then delete those records from the database. You can use the purge and archive function to archive data as part of your backup plan or to free up space on your system. You can access the purge and archive function manually or as part of a scheduled process.
You can use the purge and archive function in one of four ways:
- Archive records only
- Purge records only
- Archive and then purge records
- Schedule an archive, a purge, or an archive and purge process
You can also use the purge and archive function in conjunction with data maps. When you define a data map, you declare certain records as having a mapping or connection to other tables and records. If you have created data maps, you can enable them during the purge and archive process to determine what additional records Service Manager should include in the process.
Related topics
Data maps
Exporting records
Importing records
Unload files
Using data maps to purge and archive records
Unload script utility
Master data records
Archive records
Purge and archive records
Purge records
Schedule purge and archive processes
