Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Data persistence
- Database dictionary
- Keys and indexes in Service Manager
- Data maps
- Exporting records
- Export descriptor records
- Unload error messages
- Unload files
- Add an export descriptor record
- Delete an export descriptor record
- Export a record list to a text file
- Export a record list to an Excel file
- Export a record list using an export description record
- Export an individual record using an export descriptor record
- Export selected records from a table using an export descriptor record
- Schedule the exporting of records using an export descriptor record
- Schedule the unloading of records
- Unload a database dictionary only
- Unload a record list
- Unload an individual record
- Unload records from multiple files
- Unload selected records from a file
- Update an export descriptor record
- Importing records
- Unload script utility
- Purging and archiving records
- Add, delete or update a master data record
- Database record auditing
- IR Expert
- Record retrieval
- Queries
- Database performance tuning
- Running the database maintenance utility
Exporting records
A system administrator can export Service Manager records to an external file using the following methods:
- Export an individual record as an unload file
- As a binary unload
- As a text unload
- As a formatted text unload
- Export a record from a record list
- As an unload file
- As an Excel file
- As a text file
- Export a list of records from multiple tables
- As an unload file
Related topics
Data maps
Export descriptor records
Unload files
Importing records
Purging and archiving records
Unload script utility
Master data records
Add an export descriptor record
Export a record list to a text file
Export a record list to an Excel file
Export a record list using an export description record
Export an individual record using an export descriptor record
Export selected records from a table using an export descriptor record
Schedule the exporting of records using an export descriptor record
Schedule the unloading of records
Unload a database dictionary only
Unload a record list
Unload an individual record
Unload records from multiple files
Unload selected records from a file
Update an export descriptor record
Unload error messages
Load error messages and notifications
