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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager
  • Add and enable a Case Exchange integration instance
    • Configuration details
      • Integration Instance Information
      • Integration Instance Parameters – General
      • Integration Instance Parameters – Inbound
      • Integration Instance Parameters – Outbound
      • Integration Instance Parameters – Error Handling
      • Integration Instance Parameters – Attachment Handling
      • Integration Instance Parameters – Additional Script
Integrate > Case Exchange framework > Enable Case Exchange with another system > General procedure > Add and enable a Case Exchange integration instance > Configuration details

Configuration details

This section provides detailed explanation to each field you need to configure when you set up the Case Exchange integration by using the out-of-box template: CaseExchangeDefaultTemplate.

Integration Instance Information

Integration Instance Parameters – General

Integration Instance Parameters – Inbound

Integration Instance Parameters – Outbound

Integration Instance Parameters – Error Handling

Integration Instance Parameters – Attachment Handling

Integration Instance Parameters – Additional Script

Note Currently, Case Exchange only supports the data transaction through RESTful APIs.

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