Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Out-of-box functions for additional scripts
- Set the HTTP header - for authentication
- Log in to the external system
- Validate inbound response
- Validate and parse outbound response
- Inbound post processing activities
- Outbound post processing activities
- Set the HTTP header - for attachment
- Retrieve and parse attachment info
- Parse response of attachment creation
- Update outbound Attachment Info
Log in to the external system
Besides user name and password, the endpoint system (Service Anywhere) also requires a cookie in the request header to perform authentication. This cookie comes from another URL of a Software as a Service (SAAS) portal.
The function below performs the following tasks:
- Log in to the SAAS portal by using the user name and password
- Extract the cookie from the response
-
Set the cookie to
param.
The Case Exchange framework then saves the cookie to the SMIS configuration. The succeeding calls can directly retrieve the cookie from the SMIS configuration until the cookie expires.
Out-of-box function:
CaseExchange_SAWUtil.doLoginRequest
The function has the following parameters:
param: All parameters defined in the SMIS configuration. You can get a specific parameter value by using theparam['object']syntax. If you change any value in this parameter, the change is saved to the SMIS configuration.
The function returns the following result:
N/A
