Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Out-of-box functions for additional scripts
- Set the HTTP header - for authentication
- Log in to the external system
- Validate inbound response
- Validate and parse outbound response
- Inbound post processing activities
- Outbound post processing activities
- Set the HTTP header - for attachment
- Retrieve and parse attachment info
- Parse response of attachment creation
- Update outbound Attachment Info
Retrieve and parse attachment info
The function below performs the following tasks:
- Retrieves attachment information from the endpoint, such as file name, extension, size, and mime_type.
- Set all these information to the
CEAttachmentInforobject and return theCEAttachmentInforobject in an array.
For Service Anywhere, all attachment information comes from the REST response of Incident. For other endpoints, an additional REST request may be required to retrieve the information.
Out-of-box function:
CaseExchange_SAWUtil.getAttachmentInfor
The function has the following parameters:
mapObj: Final Service Manager value object after field mapping and value mapping.sm: Temporary Service Manager value object after copying basic data from end point according to field mapping.ep: Original value object from the end point.context: Context of the SMIS task. You can get a specific value by using thecontext['internalId']syntax.param: All parameters defined in SMIS configuration. You can get a specific parameter value by using theparam['object']syntax.
For more information about these parameters, see Placeholder objects.
The function returns the following result:
Array: Array of the CEAttachmentInfo object
