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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Add custom attributes and map to SM fields
- Configure an event forwarding rule in OMi
- Enable event drill-down from Service Manager into OMi
- Enable incident drill-down from the OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
- Test the connection
- Synchronize attributes
Configure an event forwarding rule in OMi
Once you have configured the Service Manager server as a connected server in Micro Focus Business Service Management (BSM) Operations Management i (OMi), you need to configure an event forwarding rule for the OMi server to forward events to Service Manager.
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Log on to Operations Manager i as a system administrator.
- Navigate to Administration > Event Processing > Automation > Event Forwarding.
- Click the New Item button.
- In the Display Name field, enter a name for the rule. For example, smserver1.
- Optionally, enter a description for the rule.
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In the Event Filter field, click the Manage Filters button.
Click New, and then select New Simple Filter or New Advanced Filter.
Follow the screen prompts to configure the rule. For example, for Severity, select Critical.
Click OK.
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In the Target Servers field, select the Service Manager server you configured as a connected server, and then click the Add button.
The details of the target server are displayed.
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Click OK.
The forwarding rule is displayed in the Event Forwarding Rules list.
Related topics
Integration Manager
Incident Exchange (OMi - SM) integration
Incident Exchange (OMi - SM) integration setup