Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Incident Exchange (OMi - SM) integration setup
- Create user accounts for the Incident Exchange (OMi - SM) integration
- Configure the Service Manager server as a connected server in OMi
- Add custom attributes and map to SM fields
- Configure an event forwarding rule in OMi
- Enable event drill-down from Service Manager into OMi
- Enable incident drill-down from the OMi Event Browser
- Configure SSL for the Incident Exchange (OMi - SM) integration
- Configure the Instance Count in the SMOMi integration template
- Add an integration instance for each OMi server
- Enable LW-SSO for the Incident Exchange (OMi - SM) integration
- Configure automatic closure for OMi incidents
- Change the default assignment group for OMi incidents
- Test the connection
- Synchronize attributes
Enable incident drill-down from the OMi Event Browser
Once you have configured the Service Manager server as a connected server in Operations Management i (OMi), if you want to be able to drill down to Service Manager incidents from the OMi Event Browser, you need to perform the following tasks.
Task 1: Configure the Service Manager web tier in the sm:ServiceManagerAdapter script in OMi
To do this, follow these steps:
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Log on to Operations Manager i as a system administrator.
- Navigate to Administration > Setup and Maintenance > Connected Servers.
- Click the Manage Scripts icon in the toolbar.
- Click the sm:ServiceManagerAdapter script, and then click the Edit icon.
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On the Script tab, locate the following string in the script:
private static final String SM_WEB_TIER_NAME
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Change the value of this parameter to the name of your Service Manager web tier. For example, if your web tier file name is sm-9.xx.war, change the parameter value to:
private static final String SM_WEB_TIER_NAME = 'sm-9.xx'
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Click OK to save the script.
Task 2: Set the queryhashcode parameter in the Service Manager server configuration file
To do this, follow these steps:
- Stop the Service Manager server.
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Add the following parameter to the server configuration file (sm.ini):
queryhashcode:<host>:<port>Where: <host>:<port> must be same as the Service Manager host name and port number that are configured in the Service Manager web tier configuration file (web.xml).
- Restart the Service Manager server.
Related topics
Integration Manager
Incident Exchange (OMi - SM) integration
Incident Exchange (OMi - SM) integration setup
Configure SSL for the Incident Exchange (OMi - SM) integration
