Configure the Instance Count in the SMOMi integration template

Applies to User roles: System Administrator

As of version 9.34, Service Manager can integrate with more than one Operations Manager i (OMi) server. However, by default, only one OMi server is allowed. If you need to integrate Service Manager with more than one OMi server, you need to configure the Instance Count setting in the SMOMi integration template, as described below.

  1. Log on to Service Manager as a system administrator.
  2. Type db in the command line, and press Enter.
  3. In the Table field, type SMISRegistry, and click Search.

    The SMIS integration template form opens.

  4. Click Search.

    A list of SMIS integration templates opens.

  5. Select SMOMi from the list.
  6. In the Instance Count field, change the value of 1 to the number of OMi servers that you want to integrate with Service Manager. For example, if you need two OMi servers, change the value to 2.

  7. Click Save.

Related topics

Incident Exchange (OMi - SM) integration

Configure automatic closure for OMi incidents
Mark an incident for automatic closure
Change the default assignment group for OMi incidents