Configure the prefix of a record

To configure the prefix of an incident record or a change request which already has a prefix, follow these steps:

1. Log on to the Service Manager server as a System Administrator.
2. Type gl in the Service Manager command line field, and then press Enter.
3. Type UniSearch Types in the List Name field, and then click Search.

4. Verify and configure the values in the Value List field and the Display List field. Refer to the following screenshot as an example:

   

5. Click Save, and then click OK.

To configure the prefix of an incident record or a change request which does not have a prefix, follow these steps:

1. Log on to the Service Manager server as a System Administrator.
2. Type gl in the Service Manager command line field, and then press Enter.
3. Type Universal Search Customize List in the List Name field, and then click Search.

4. Add customized record type to the Value List field and then add the corresponding prefix to the Display List.

   Refer to the following screenshot as an example:

   

   The out-of-the-box record is svcCartItem with the prefix sci. When you search for sci1, the svcCartItem record with the ID of 1 is displayed in the List view.

5. Click Save, and then click OK.