Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Set up email notifications to include URL links
The Service Manager System Administrator can set up email notifications to include the mobility URL so that when tickets are assigned, field engineers can receive email notifications and click on the URL links in the emails to go directly to the assigned ticket.
Service Manager Mobile Applications automatically synchronizes users' mobile data with information in the Service Manager database. When an email notification is sent to a field engineer, Service Manager Mobile Applications searches for the record by name and then displays it. If the record is not in the cached database, Service Manager will be queried to fetch the record.
To set up email notifications, follow these steps:
- Restart the Service Manager Mobile Applications server.
- Log on to the Service Manager server as a System Administrator.
- Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
- Select the Active Integrations tab.
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In the Mobility URL field, type the fully-qualified URL to the Service Manager server from the Mobile Applications client.
For example: http://<servername>:<portnumber>/<appname>/std/
Where:
servername is the host name or IP address of the Service Manager server.
portnumber is the port number. For example, 8080.
appname is the name of the deployed Service Manager Mobile Applications client WAR/EAR file. For example, webapp-9.61.xxxx.war.
The server stores the value of this field in the
$L.mobility.urlglobal variable. - Save your changes.
