Assign a Problem Management task

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Part of Workflow(s): Active

Applies to User roles: Problem Coordinator

The problem investigation and diagnosis process in Problem Management is aimed at identifying the root cause of a problem. After the Problem Coordinator determines the required skills and resources needed to investigate a problem, the Problem Coordinator creates a task and assigns it to a Problem Analyst who meets the requirements. If there are multiple configuration items (CIs) involved in the problem, the Problem Coordinator should create a separate task for each CI. This allows the Problem Coordinator to assign different specialists or external resources to investigate the problem.

To assign a Problem Management task, follow these steps:

Click Problem Management > Search Problem Tasks.

Use search or advanced search to find one or more records.

Select the target record.

Add the following information to the task: