Use > Problem Management > Problem Management workflows and user tasks > Associate a problem with an existing problem

Associate a problem with an existing problem

Part of Workflow(s): Problem Management: Investigation

Applies to User roles: Problem Analyst, Problem Coordinator, Problem Manager

If you determine that a problem was caused by an existing problem record, you should link the problem with an existing problem record. It is important to link the problem, so you can determine the impact of the problem on your organization.

To associate a problem with an existing problem record, follow these steps:

  1. Click Problem Management > Search Problems.
  2. Use search or advanced search to find one or more records.

  3. Select an existing problem from the record list.
  4. In the Related Records tab, select Related Problems from the Link Type drop-down list, and the then click Link Existing Record.
  5. Specify the problem number or click Search to view the incident search form. 
  6. Add optional filtering criteria, and then click Search again to display a problem record list. 
  7. Double-click the problem record you want to associate with the current problem. The problem record ID is displayed.
    • Click OK to link the problem record to the current problem.
    • Click Cancel to stop the search and exit.
    • Click Search to view the problem record search form again. Click Search again to redisplay the problem record list.
  8. Click OK. Problem Management populates the Related Records section with information about the related problem.

 

Related topics
Associate a problem with an existing incident
Create a new problem from a problem record