Review deferred problems

You should periodically review problems that are deferred to determine whether additional actions are required. As you evaluate these problems, you can determine if they should be deferred again, reassigned for further investigation, or closed if the problem is no longer relevant.

To review deferred problems:

1. Click Problem Management > Search Problems.
2. Use search or advanced search to find one or more records. You can refine your search by selecting Deferred in the Status field.
3. Double-click the problem record you want to review.
4. If necessary, discuss the problem with stakeholders to determine the current answers to the following questions:
   • What is the priority of resolving this problem?
     • Update the Impact, if necessary.
     • Update the Urgency, if necessary.
   • Is this problem correctly documented? If the problem is not correctly documented, update the problem documentation.
   • Does the problem need further investigation?
     • If the problem is still relevant, the problem retains a Deferred status, and you schedule it for investigation at a later date.
     • If the problem is no longer relevant, you close the problem record.
5. In the Activities tab, click the New Update Type drop-down list, and then select the update type.
6. In the New Update field, type notes to update information about the current activity.
7. Click Save & Exit.
8. If you determine that you can close the problem record, follow these steps:
   1. Click Close in the taskbar, confirm that the subcategory and area are correct, and then select an applicable closure code.
   2. Click Finish to close the problem.