Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Service Manager Reports user roles
The Service Manager Reports module has the following user roles, , each of which has different rights for reports.
| View | Update/Delete | Create | Set Audience | Set Owner | ||
|---|---|---|---|---|---|---|
| Report Viewer | As an owner | N/A | N/A | N/A | N/A | N/A |
| As an audience | Yes | No | N/A | No | No | |
| Report Designer | As an owner | Yes | Yes | Yes | No | No |
| As an audience | Yes | Yes1You need to have the update privilege when the owner shares the report with you. | N/A | No | No | |
| Report Manager | As an owner | Yes | Yes | Yes | Yes2You can only set the audience to all the audience type except everyone. | No |
| As an audience | Yes | Yes3You need to have the update privilege when the owner shares the report with you. | N/A | No | No | |
| Not as an audience | No | No | N/A | No | No | |
| Report Administrator | As an owner | Yes | Yes | Yes | Yes | Yes |
| As an audience | Yes | Yes | N/A | Yes | Yes | |
| Not as an audience | Yes | Yes | N/A | Yes | Yes |
Note Only the report administrator can share a report or dashboard with everyone. If a report or dashboard is shared with everyone, then only the owner or report administrator can update this report or dashboard.
