Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Set home page preferences
Service Manager enables you to configure your personalized and role based homepage. If an administrator has configured one of the pre-configured Dashboard and To Do Queue home pages for you, it will be the first screen that is displayed when you log in to the Service Manager web client.
To set your preferences, click Miscellaneous > My Preferences, and then specify your settings.
This Preferences dialog enables you to customize the following items.
| Preference | Description | Default setting |
|---|---|---|
| Home Page | Specifies the home page as Dashboard or the To Do Queue, which you see when logging in to Service Manager. | To Do Queue |
| Queue | Specifies your To Do Queue. | To Do |
| View | Specifies your view in To Do Queue. If you change and save the view in To Do Queue, the view here changes automatically. | N/A |
| Language | Specifies the primary language. | English |
| Time Zone | Specifies the time zone information. | N/A |
| Dashboard | Specifies your dashboard. | N/A |
| Date Format | Specifies the date format information. | mm/dd/yy
|
| First Day of Week | Specifies the first day of week. | N/A |
| Preferred Notebook Style | Specifies the notebook style as tab or group. | N/A |
