Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Migrate MySM content
Service Manager Reports can incorporate the charts and pages created in MySM by providing you with a migration script. After you upgrade to Service Manager 9.4x, MySM will be disabled. You can run the migration script to migrate the MySM content to Service Manager Reports.
| Content before migration | Content after migration | Migration mechanism |
|---|---|---|
| Capability Words | User roles | All users who have MySM capability words are Report Managers. They will be in the same query group of MySM. |
| Charts | Reports | Convert public charts to shared reports and share them to MySM query group. The migrated reports names are MySM_<mysmComponentName>_<mysmComponentID> (global). The user’s own chart will only be viewed by this user. |
| Pages | Dashboards | Convert public pages to shared dashboards and share them to MySM query group. The migrated dashboards name are MySM_<mysmPageName>_<mysmPageID> (global). The user’s own page will only be viewed by this user. |
| Filter of charts | Query of reports | Incorporate filter conditions into a query. |
To migrate all the MySM charts and pages, follow these steps:
- Log in to Service Manager.
- Type migratemysm in the command field and press Enter. A MySM Migration Tool interface is displayed.
- Click the Migrate MySM link from the interface to start the migration.
