Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Incident Notifications
The following Incident Notifications are present in Process Designer.
Assignment Group
| Status | All |
| Rule Set | Notification is triggered when only Assignment group is populated or updated and Assignee field is Blank |
| Notification name(notification definition table) | Incident Assignment |
| Recipients | Assignment Group members |
| Subject | Incident %S (Incident number) has been Assigned to you |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. Dear Sir/Madam, Incident %S (Incident number) is assigned to %S (assignment group name) Group. Identify an assignee to work on the Incident. Incident details are as follows: Title: Status: Category: Subcategory: Priority: Description: Click here to go to the Incident Record (provide the link to Incident record)
Thanks and regards, Micro Focus Service Manager |
Assignee
| Status | All |
| Rule Set | Notification is triggered when Assignee field populated or updated |
| Notification name(notification definition table) | Incident Assignment |
| Recipients | Incident Assignee |
| Subject | Incident %S (Incident number) has been Assigned to you |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. Dear Sir/Madam, Incident %S (Incident number) is Assigned to you Incident details are as follows: Title: Status: Category: Subcategory: Priority: Description: Click here to go to the Incident Record (provide the link to Incident record)
Thanks and regards, Micro Focus Service Manager |
Major Incident Arrival
| Status | All |
| Rule Set | Notification is triggered when Major Incident checkbox is checked and saved |
| Notification name(notification definition table) | Major Incident Created |
| Recipients | Incident Manager |
| Subject | Major Incident %S (Incident number) has been created |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. Dear Sir/Madam, Major Incident %S (Incident number) has been created Incident details are as follows: Title: Status: Category: Subcategory: Priority: Description: Click here to go to the Incident Record (provide the link to Incident record)
Thanks and regards, Micro Focus Service Manager |
Escalation
| Status | All |
| Rule Set | Notification is triggered when Escalation checkbox is checked and saved |
| Notification name(notification definition table) | Escalated Incident |
| Recipients | Incident Manager, Incident Assignee |
| Subject | Incident %S (Incident number) has been escalated |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. Dear Sir/Madam, Incident %S (Incident number) has been escalated Incident details are as follows: Title: Status: Category: Subcategory: Priority: Description: Click here to go to the Incident Record (provide the link to Incident record)
Thanks and regards, Micro Focus Service Manager |
Pending with Customer
| Status | Pending Customer |
| Rule Set | Notification is triggered when the status of the record is changed to “Pending Customer” |
| Notification name(notification definition table) | Incident pending customer |
| Recipients | Requestor |
| Subject | Incident %S (Incident Number) pending for Requestor Input |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. Dear Sir/Madam, The Incident %S (Incident number) is pending for your inputs. Please find the reason below and provide necessary input to enable resolution Title: Priority: Description: Click here to go to the Incident Record (provide the link to Incident record)
Thanks and regards, Micro Focus Service Manager |
Suspension
| Status | Suspended |
| Rule Set | Notification is triggered when the status of the record is changed to “Suspended” |
| Notification name(notification definition table) | Incident suspended |
| Recipients | Requestor, Incident Coordinator, Incident Assignee |
| Subject | Incident %S (Incident Number) has been Suspended |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. Dear Sir/Madam, The Incident %S (Incident number) is suspended. Please find the reason and duration of suspension. The Incident may be unsuspended manually before the suspension duration ends. Title: Description: Click here to go to the Incident Record (provide the link to Incident record)
Thanks and regards, Micro Focus Service Manager |
Un-suspension
| Status | Any status other than Suspended |
| Rule Set | Notification is triggered when the status of the record is changed from “Suspended” to previous status |
| Notification name(notification definition table) | Incident Unsuspended |
| Recipients | Requestor, Incident Coordinator, Incident Assignee |
| Subject | Incident %S (Incident Number) has been Resumed |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. Dear Sir/Madam, The Incident %S (Incident number) is now unsuspended. The status has been moved to %S (status). Title: Description: Status: Click here to go to the Incident Record (provide the link to Incident record)
Thanks and regards, Micro Focus Service Manager |
Recovery
| Status | Status other than Resolved |
| Rule Set | Notification is triggered when Phase is moved to Recovery |
| Notification name(notification definition table) | Incident Recovery |
| Recipients | Incident Coordinator |
| Subject | Incident %S (Incident number) has moved to Recovery phase |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. Dear Sir/Madam, The Incident %S (Incident number) has been moved to Recovery Phase. Incident details are as follows: Title: Status: Description: Solution:
Thanks and regards, Micro Focus Service Manager |
Resolution
| Status | Resolved |
| Rule Set | Notification is triggered when Status is Resolved |
| Notification name(notification definition table) | Incident Resolution |
| Recipients |
To: Requestor cc: Incident Coordinator |
| Subject | Incident %S (Incident number) has been Resolved |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. Dear Sir/Madam, Incident %S (Incident number) is Resolved. Please verify the resolution and update the Incident record. Incident details are as follows: Title: Status: Description: Solution: Click here to go to the Incident Record (provide the link to Incident record)
Thanks and regards, Micro Focus Service Manager |
Closure
| Status | Closed |
| Rule Set | Notification is triggered when Status is closed |
| Notification name(notification definition table) | Incident Closure |
| Recipients | Incident Assignee, Requestor |
| Subject | Incident %S (Incident number) has been Closed |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE INCIDENT RECORD IN THE SYSTEM. Dear Sir/Madam, Incident %S (Incident number) is Closed Incident details are as follows: Title: Status: Category: Subcategory: Priority: Description: Closure Code: Click here to go to the Incident Record (provide the link to Incident record)
Thanks and regards, Micro Focus Service Manager |
