Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Problem Notifications
The following Problem Notifications are present in Process Designer.
New Problem
| Status | Categorize |
| Rule Set | Notification is triggered when a new problem record is created and saved |
| Notification name(notification definition table) | Problem record created |
| Recipients | Problem Manager, Problem Coordinator |
| Subject | Problem record %S (Problem number) has been created |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, A Problem record %S (Problem number) has been created Problem details are as follows: Title: Category: Description: Priority: Click here to go to the Problem record (provide the link to Problem record)
Thanks and regards, Micro Focus Service Manager |
Known Error Created
| Status | All |
| Rule Set | Notification is triggered when Known Error checkbox is checked |
| Notification name(notification definition table) | KE created |
| Recipients | To: Problem Manager, Problem Coordinator, Assignee, Requestor (Opened By) |
| Subject | Known Error %S (Problem number) has been created |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, A Known Error record %S (Problem number) has been created Known Error details are as follows: Title: Category: Description: Root Cause: Workaround: Click here to go to the Known Error record (provide the link to Problem record)
Thanks and regards, Micro Focus Service Manager |
Assignment Group
| Status | All |
| Rule Set | Notification is triggered when only Assignment Group is populated or updated and Assignee field is blank |
| Notification name(notification definition table) | Problem Assignment |
| Recipients | Assignment Group members |
| Subject | Problem %S (Problem number) has been assigned to you |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, Problem %S (Problem number) is assigned to %S (Assignment Group name) Group. Identify an assignee to work on the Problem. Problem details are as follows: Title: Phase: Category: Subcategory: Priority: Description: Click here to go to the Problem record (provide the link to Problem record)
Thanks and regards, Micro Focus Service Manager |
Assignee
| Status | All |
| Rule Set | Notification is triggered when Assignee field populated or updated |
| Notification name(notification definition table) | Problem Assignment |
| Recipients | Problem Assignee |
| Subject | Problem %S (Problem number) has been assigned to you |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, Problem %S (Problem number) is assigned to you Problem details are as follows: Title: Phase: Category: Subcategory: Priority: Description: Click here to go to the Problem record (provide the link to Problem record)
Thanks and regards, Micro Focus Service Manager |
Workaround Found
| Status | All |
| Rule Set | Notification is triggered when Workaround field is populated |
| Notification name(notification definition table) | Workaround Identified |
| Recipients | To: Problem Coordinator, Requestor (Opened By) |
| Subject | Workaround has been identified for Problem %S (Problem number) |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, Workaround has been identified for the Problem %S (Problem number). Problem and Workaround details are as follows: Title: Category: Description: Root Cause: Workaround: Click here to go to the Problem record (provide the link to Problem record)
Thanks and regards, Micro Focus Service Manager |
Root Cause Found
| Status | All |
| Rule Set | Notification is triggered when Root Cause field is populated |
| Notification name(notification definition table) | Root Cause Identified |
| Recipients | To: Problem Coordinator, Requestor (Opened By) |
| Subject | Root Cause has been identified for Problem %S (Problem number) |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, Root Cause has been identified for the Problem %S (Problem number). Problem and Root Cause details are as follows: Title: Category: Description: Root Cause: Click here to go to the Problem record (provide the link to Problem record)
Thanks and regards, Micro Focus Service Manager |
Resolution
| Status | Resolved |
| Rule Set | Notification is triggered when the status is moved to Resolved |
| Notification name(notification definition table) | Problem Resolution |
| Recipients | To: Problem Coordinator, Requestor (Opened By) |
| Subject | Problem %S (Problem number) is resolved |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, The Problem %S (Problem number) has been resolved. Kindly verify the same to confirm. Problem details are as follows: Title: Category: Description: Root Cause: Solution: Click here to go to the Problem record (provide the link to Problem record)
Thanks and regards, Micro Focus Service Manager |
Abandonment
| Status | Abandoned |
| Rule Set | Notification is triggered when the status is moved to Abandoned |
| Notification name(notification definition table) | Problem Abandonment |
| Recipients | Problem Coordinator, Requestor (Opened By) |
| Subject | Problem %S (Problem number) is abandoned |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, The Problem %S (Problem number) has been abandoned. Problem details are as follows: Title: Category: Phase: Description: Click here to go to the Problem record (provide the link to Problem record)
Thanks and regards, Micro Focus Service Manager |
Deferred
| Status | Deferred |
| Rule Set | Notification is triggered when the status is moved to Deferred |
| Notification name(notification definition table) | Problem Deferral |
| Recipients | Problem Coordinator, Requestor (Opened By) |
| Subject | Problem %S (Problem number) is deferred |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, The Problem %S (Problem number) has been deferred. Problem details are as follows: Title: Category: Phase: Description: Click here to go to the Problem record (provide the link to Problem record)
Thanks and regards, Micro Focus Service Manager |
Closure
| Status | Closed |
| Rule Set | Notification is triggered when the status is moved to Closed |
| Notification name(notification definition table) | Problem Closure |
| Recipients | Problem Coordinator, Requestor |
| Subject | Problem %S (Problem number) is closed |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, The Problem %S (Problem number) has been Closed. Problem details are as follows: Title: Category: Description: Solution: Closure Code: Click here to go to the Problem record (provide the link to Problem record)
Thanks and regards, Micro Focus Service Manager |
