Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Incident Task and Problem Task Notifications
The following Incident Task and Problem Task Notifications are present in Process Designer.
Assignment Group
| Status | All |
| Rule Set | Notification is triggered when only Assignment Group is populated or updated and Assignee field is blank |
| Notification name(notfication definition table) | Task Assignment |
| Recipients | Assignment Group members |
| Subject | Task %S (Task ID) has been assigned to you |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, Task %S (Task ID) is assigned to %S (Assignment Group name) Group. Identify an assignee to work on the Problem. Problem details are as follows: Title: Description: Priority: Click here to go to the Task record (provide the link to Task record)
Thanks and regards, Micro Focus Service Manager |
Assignee
| Status | Active |
| Rule Set | Notification is triggered when Assignee field populated or updated |
| Notification name(notification definition table) | Task Assignment |
| Recipients | Task Assignee |
| Subject | Task %S (Task ID) has been assigned to you |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, Task %S (Task ID) is assigned to you Task details are as follows: Title: Description: Priority: Click here to go to the Task record (provide the link to Task record)
Thanks and regards, Micro Focus Service Manager |
Closure
| Status | Closed |
| Rule Set | Notification is triggered when the status is moved to Closed |
| Notification name (notification definition table) | Task Closure |
| Recipients | Task Assignee |
| Subject | Task %S (Task ID) is closed |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, Task %S (Task ID) is Closed. Task details are as follows: Title: Description: Priority: Task Outcome: Closure Code: Click here to go to the Task record (provide the link to Task record)
Thanks and regards, Micro Focus Service Manager |
Cancellation
| Status | Cancelled |
| Rule Set | Notification is triggered when the status is moved to Cancelled |
| Notification name (notification definition table) | Task Cancellation |
| Recipients | Task Assignee |
| Subject | Task %S (Task ID) is cancelled |
| Format |
NOTE: SYSTEM GENERATED EMAIL, PLEASE DO NOT REPLY. FOR MORE INFORMATION REFER TO THE PROBLEM RECORD IN THE SYSTEM. Dear Sir/Madam, Task %S (Task ID) has been cancelled. Task details are as follows: Title: Description: Priority: Closure Code: Click here to go to the Task record (provide the link to Task record)
Thanks and regards, Micro Focus Service Manager |
