Administer > Status and notifications > Notifications > Sample notifications

Sample notifications

Service Manager comes with sample notifications for the following modules:

User Interaction Management Notifications

Notification Title Notification Subject Notification BodyText
Interaction Registration notification to ESS User Interaction,(number) has been registered Dear Sir/Madam,

Interaction,(number); has been registered for you with the following details:

Title:(Title)
Service: (Service)
Urgency: (Urgency)

If you would like to view the actual status of this Interaction, please click this URL: (URL)
If you have any queries you can always contact the Service Desk.

Kind regards,
ICT Service Desk
tel: #8888
Interaction Registration notification to User Interaction (Interaction #) has been registered Dear Sir/Madam,

Interaction (Interaction#) has been registered for you with the following details:

Title: (Title)
Service: (Service)
Category: (Category)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Target Date: (SLA target date)

If you would like to view the actual status of this Interaction, please click this URL: (URL)
If you have any queries you can always contact the Service Desk.

Kind regards,
ICT Service Desk
tel: #8888
Web interaction processed by Service Desk Interaction (Interaction #) has been processed by the Service Desk Dear Sir/Madam,

Interaction (Interaction#) has been processed by the Service Desk.
Title: (Title)
Service: (Service)
Category: (Category)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Target Date: (SLA target date)

If you would like to view the actual status of this Interaction, please click this URL: (URL)
If you have any queries you can always contact the Service Desk.

Kind regards,
ICT Service Desk
tel: #8888
Interaction updated by User notification to Service Desk Interaction (Interaction #) has been updated by User Dear (Assignee),

(Category) (Incident#) has been updated by (name of person who did the update (if possible)).

(Category) details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Target Date: (SLA target date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)

Last update: (text of the last update made (if possible))
Interaction Closure notification to User Interaction (number) has been closed Dear Sir/Madam,

Interaction, (number) has been Closed for you.

Title: (Title)
Service: (Service)
Category: (Category)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Open Date: (Open Date)
SLA Target Date: (SLA target date)
Close Date: (Close Date)

If you disagree with the solution below, you can resubmit the Interaction by clicking this URL: (URL)

Description: (Description)

Solution: (Solution)

If you have any queries you can always contact the Service Desk.

Kind regards,
ICT Service Desk
tel: #8888

Incident Management notifications

Notification Title Notification Subject Notification BodyText
Complaint Assigned notification to Service Desk Manager (Category) (Incident #) has been assigned to you Dear (Assignee),

(Category) (Incident#) has been assigned to you.

(Category) details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Target Date: (SLA target date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)
Incident SLA breached notification to Incident Manager (Category) (Incident #) has breached its SLA Dear (Assignee),

(Category) (Incident#) has breached its SLA.

(Category) details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Target Date: (SLA target date)
Assignment Group: (Assignment Group)
Assignee: (Assignee)
(URL)

Description: (Description)
Incident Assigned notification to Assignee (Category) (Incident #) has been assigned to you Dear (Assignee),

(Category) (Incident#) has been assigned to you.

(Category) details:
Title: (Title)
Service: (Service)
Area: (Are))
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Target Date: (SLA target date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)
Incident updated by NOT(Assignee) notification to Assignee (Category) (Incident #) has been updated by IT specialist Dear (Assignee),

(Category) (Incident#) has been updated by (name of person who did the update (if possible)).

(Category) details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Target Date: (SLA target date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)

Last update: (text of the last update made (if possible))

Problem Management notifications

Notification Title Notification Subject Notification BodyText
Problem Assigned notification to Assignee Problem (Problem #) has been assigned to you Dear (Assignee),

Problem (Problem#) has been assigned to you.

Problem details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Target Date: (SLA target date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)
Problem Rejected notification to Problem Coordinator Problem (Problem #) has been Rejected by (Problem Analyst) Dear (Problem Coordinator),

Problem (Problem#) has been rejected by (name of person who did the update (if possible)).

Problem details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Target Date: (SLA target date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)
Known Error Closed notification to Problem Coordinator Known Error (Known Error#) has been Closed by (Operator) Dear (Problem Coordinator),

Known Error (Known Error ID#) has been closed by (Operator).

Known Error details:
Title: (Title)
Service:(Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Assignment Group: (Assignment Group)
(URL)
Problem Registered notification to Problem Coordinator Problem (Problem #) has been registered Dear (Problem Coordinator),

Problem (Problem#) has been registered.

Problem details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Target Date: (SLA target date)
Assignment Group: (Assignment Group)
Problem Coordinator: (Problem Coordinator)
(URL)

Description: (Description)
Problem Assigned to group notification to Problem Coordinator Problem (Problem #) has been assigned to your group Dear (Problem Coordinator of Assignment Group),

Problem (Problem#) has been assigned to your group.

Problem details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Target Date: (SLA target date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)
Problem for Review & Closure notification to Problem Manager Problem (Problem #) is ready for Review & Closure Dear (Problem Manager),

Problem (Problem#) has now entered the Problem closure and review phase.

Problem details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Target Date: (SLA target date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)
Problem Workaround published notification to Service Desk Manager Workaround published for Problem (Problem#) Dear (Service Desk Manager),

Known Error (Known Error#) now has a published workaround.

Known Error details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)

Workaround: (Workaround)
Problem Task Closed notification to Problem Coordinator Problem Task (Problem Task#) has been Closed Dear (Problem Coordinator of Assignment Group),
Problem Task (Problem Task#) has been closed.

Problem Task details:
Title: (Title)
Assignee: (Assignee)
Problem details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Target Date: (SLA target date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)
Known Error proposed solution notification to Problem Manager Known Error (Known Error#) has a proposed solution Dear (Problem Manager),

Known Error (Known Error#) now has a solution proposed

Known Error details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)

Solution: (Solution)
Known Error Assigned notification to Assignee Known Error (Known Error#) has been assigned to you Dear (Assignee),

Known Error (Known Error#) has been assigned to you.

Known Error details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)
Solution identification target exceeded notification to Problem Manager Known Error (Known Error#) solution identification target has been exceeded Dear (Problem Manager),

Known Error (Known Error#) solution identification target has been exceeded.

Known Error details:
Title: (Title)
Service: (Service)
Area: (Area)
Sub-area: (Sub-area)
Priority: (Priority)
Status: (Status)
Open Date: (Open Date)
Assignment Group: (Assignment Group)
(URL)

Description: (Description)

Change Management notifications

Notification Title Notification Subject Notification BodyText
Task rejected notification to Change Coordinator Task (Task#) of Change (Change#) has been rejected by (Assignee) Dear (Change Coordinator of parent Change),

Task (Task#) of Change (Change#) has been rejected by (Assignee).

Task details:
Category: (category)
Brief Description: (brief description)
Rejection reason: (rejection reason)
Change details:
Category: (category)
Brief Description: (brief description)
Change information incomplete or incorrectly assigned notification to Change Initiator Change (Change#) is incorrectly assigned or has incomplete information Dear (Change Initiator),

Change (Change#) has been returned to you because of incomplete information or incorrect assignment.

Please update the Change.
Change details:
Category: (category)
Brief Description: (brief description)
Task assigned notification to Assignee Task (Task#) of Change (Change#) has been assigned to you Dear (Assignee),

Task (Task#) of Change (Change#) has been assigned to you.

Task details:
Category: (category)
Planned Start: (Planned Start)
Planned End: (Planned End)
Brief Description: (brief description)
Change details:
Category: (category)
Change Coordinator: (Change Coordinator)
Brief Description: (brief description)

Related topics

Notifications