Administer > Status and notifications > Notifications > Create a custom notification

Create a custom notification

Applies to User Roles:

System Administrator

To create a custom notification, follow these steps:

  1. Create the custom message for the notification.
  2. Define the delivery methods available for notifications.
  3. Define the on call schedules for the groups in your organization.
  4. Create a notification definition record.
  5. Configure your Service Manager applications to use your notification.

Related topics

Notifications

Add a message record
Add a notification delivery method
Create a distribution group
Create an on-call schedule
Send a notification using Format Control

Default message classes
Default notifications