Step 9: Call the Availability SLT wizard

The next step is to create a wizard panel to call the existing out-of-box Availability Wizard for those users who answered that they did want an availability SLT.

Because this wizard panel only performs the background task of calling another wizard, there is no screen to show the end user. Thus there is no task requiring the use of Forms Designer in this step.

Task: Create a wizard to call an Availability SLT

For this task, you will create a wizard that will call the existing out-of-box Availability SLT wizard.

To create a wizard that calls the existing out-of-box Availability SLT wizard, follow these steps:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Click Tailoring > Wizards. The Wizard information form opens.

Select the Wizard Info tab.

In the Wizard Name field, type SLA Create Availability 1, and then click Add.

Caution If you use an existing SLA record to create a new SLA wizard panel, click Add rather than Save. If you click Save, you will replace the existing record with the new record you are attempting to add.

In the Wizard Info tab, complete the following fields.

Field	Value
Start Node?	Leave this option unchecked.
Brief Description	Type: `This wizard calls the existing wizard to create an Availability SLT.`
Window Title	Type: `Create Availability SLT`
Title	Type: `Create Availability SLT`

Select the File Selection tab and the Select $L.file by subtab to complete the following field:

Field	Value
$L.file passed in	checked

Select the Usage tab and complete the following fields to determine the action that Service Manager should take when the wizard is run:

Field	Value
Skip Display	Select this option as this panel does not include a form that needs to be displayed to the user.

Select the Actions tab to define the actions when a user clicks Next, Cancel, or Previous within the wizard. Complete the following field:

Field	Value
Perform Actions On	Here you can specify which record(s) will be affected by the action that you are going to perform. This can either be the current file, the list selected (as a whole), or an action to be performed on every single record selected. Select Current File ($L.file).
Format Control/Process Name subtab	Define the actions when a user clicks Next, Cancel, or Previous within the wizard. Complete the following field:
Process Name	To specify that this wizard can run a process after completing, type: `slo.add.avail.sla`

Field

Value

Perform Actions On

Here you can specify which record(s) will be affected by the action that you are going to perform. This can either be the current file, the list selected (as a whole), or an action to be performed on every single record selected.

Select Current File ($L.file).

Format Control/Process Name subtab

Define the actions when a user clicks Next, Cancel, or Previous within the wizard. Complete the following field:

Process Name

To specify that this wizard can run a process after completing, type:

slo.add.avail.sla

Select the Next Wizard tab and complete the following fields:

Field	Value
Wizard Name	This is the name of the next wizard in a series of wizards. Type: `SLA Create Availability 2`
Condition	The condition determines what happens next. In this case, you entered the next wizard in sequence and an expression that evaluates to "true." Alternatively, you can specify different wizazrds, based on user actions or selections. Type: `true`

Field

Value

Wizard Name

This is the name of the next wizard in a series of wizards. Type:

SLA Create Availability 2

Condition

The condition determines what happens next. In this case, you entered the next wizard in sequence and an expression that evaluates to "true." Alternatively, you can specify different wizazrds, based on user actions or selections. Type:

true

When you are finished, click Save.

You have created a wizard panel that calls the existing out-of-box Availability SLT. A new form is not needed for this wizard.