Step 10: Prompt for another Availability SLT

The next step is to ask the user if they want to add another availability SLT. If they do, this panel must call the out-of-box Availability SLT wizard again. If they do not, the wizard must call the out-of-box Response SLT if the user indicated they wanted to add a Response SLT, or else go to the final wizard screen.

Perform the following two tasks to design a wizard panel to prompt for another Availability SLT.

Task 1: Create a wizard for more Availability SLTs

For this task, you will create a wizard so users can create more Availability SLTs.

To create a wizard so users can create more Availability SLTs, follow these steps:

  1. Click Tailoring > Wizards. The Wizard information form opens.
  2. Select the Wizard Info tab.
  3. In the Wizard Name field, type SLA Create Availability 2, and then click Add.

    Caution If you use an existing SLA record to create a new SLA wizard panel, click Add rather than Save. If you click Save, you will replace the existing record with the new record you are attempting to add.

  4. In the Wizard Info tab, complete the following fields.

    Field Value
    Start Node? Leave this option unchecked.
    Brief Description

    Type:

    This wizard panel asks the user if they want to create another Availability SLT.

    Window Title

    Type:

    Create another Availability SLT

    Title

    Type:

    Create another Availability SLT

  5. Select the File Selection tab and the Select $L.file by subtab to complete the following field:

    Field Value
    Initial Expressions: $L.create.avail.slo=false
    No $L.file (use typecheck) Select this option to initialize a typecheck file, which acts as a holding file.
  6. Select the Usage tab and complete the following fields to determine the action that Service Manager should take when the wizard is run:

    Field Value
    Request user input Select this field to prompt the user for information.
    Sub Format to Display

    Enter a subformat name of the format to display. Type:

    sla.create.ask.other.avail

    Turn off Previous button only? Checked
  7. Select the Actions tab to define the actions when a user clicks Next, Cancel, or Previous within the wizard. Complete the following field:

    Field Value
    Perform Actions On

    Here you can specify which record(s) will be affected by the action that you are going to perform. This can either be the current file, the list selected (as a whole), or an action to be performed on every single record selected.

    Select Current File ($L.file).

    Wizard Variables: $L.create.avail.slo
  8. Select the Next Wizard tab and complete the following fields:

    Field Value
    Wizard Name

    This is the name of the next wizard in a series of wizards. Type:

    SLA Create Availability 1

    Condition

    The condition determines what happens next. In this case, you entered the next wizard in sequence and an expression that evaluates to "true." Alternatively, you can specify different wizazrds, based on user actions or selections. Type:

    $L.create.avail.slo=true

    Wizard Name

    This is the name of the next wizard in a series of wizards. Type:

    SLA Create 8

    Condition true
  9. When you are finished, click Save.

You have created the wizard so users can create more Availability SLTs. Next, you will create the new wizard form in Forms Designer.

Task 2: Create a form for more Availability SLTs

For this task, you will use Forms Designer to create form controls that ask users if they want to create an additional Service Level Target record.

To create a new form for the wizard that creates more Availability SLTs, follow these steps:

  1. Start the Forms Designer.
  2. In the Form field, type sla.create.ask.other.avail.

    Best Practice: Because the form name must match the subformat display entry exactly, you can copy the subformat display entry in the Usage tab and paste it into the Form field. This will help you to avoid spelling errors.

  3. Click New.
  4. Click No for Forms wizard.
  5. Create the following for this form. When you start to design the new form, make sure the X and Y coordinates are at 0 (zero).

    Property Value
    Group  
    Caption

    Type:

    Would you like to create another Availability SLT record?

    Visible

    Select.

    Radio Button  
    Caption

    Type:

    Yes

    Input

    Type:

    $L.create.avail.slo

    Value

    Type:

    true

    Visible Select.
    Radio Button

     

    Caption

    Type:

    No

    Input

    Type:

    $L.create.avail.slo

    Value

    Type:

    false

    Visible Select.
  6. Click OK twice to save the new form and exit.

You have finished creating one of the forms needed for the SLA wizard.