Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Get started > Accessibility Guide > Logging on to the accessible web client > Using the web client in accessible mode

Using the web client in accessible mode

You can use the Service Management Web client in the accessible mode if you log in using an accessible URL. The following table lists the ways to use Service Management in accessible mode.

Accessible Mode Functions
Method	Action
Tabbing	To move the focus into a field, press the Tab key until it reaches that field. To return the focus to the previous location, press Shift + Tab.
Selecting text	To select text, use the standard operating system keystrokes.
Service Manager buttons	To access the button actions, press Enter when the focus is on the button. You can optionally use the Service Manager keyboard shortcuts or Web client key bindings.
Collapsible groups	When the focus is on the title of a collapsible group, press Enter to expand or collapse the selected group. Once the group is expanded, you can press the Tab key to navigate through the controls in the group.
Check boxes	To change the value of a checkbox, move the focus to that check box and press the Space bar.
Radio buttons	To select a radio button from a group of buttons, press the Tab key until the focus is on one of the radio buttons. Then press the arrow keys until the focus is on the one you want to select.
Keyboard Shortcuts	The accessible Web client has a number of keyboard short cuts that you can customize for your use. See Web client default keyboard shortcuts for more information.
Detail tab headers	Only the header of an active tab can be focused. When the focus is on the header of an active tab, you can use Left/Right Arrows to switch to other tabs.
Notebook tab headers	The header of each tab can be focused by pressing the Tab key. When the focus is on the header of an inactive tab, you can press Enter to make the tab active.

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