Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Get started > Accessibility Guide > Logging on to the accessible web client > Using the web client in accessible mode > Accessibility designs for Service Management graphic features

Accessibility designs for Service Management graphic features

ITSMA Service Management graphic features have the following accessibility designs:

Service Management graphic features	Accessibility designs
Service Management color indicator	Color indicator does not support Accessible view (accessible.do) and Self-Service Accessible view (accessible_ess.do) because this feature is designed for people with normal vision. JAWS reads the value in a column instead of reading the color of the column.
Service Management navigation menu	The sidebar mode only works in Power User view (index.do) and Enterprise Self-Service view (ess.do), but does not work in Accessible view and Self-Service Accessible view. You can use JAWS to read the accordion mode of the Service Management navigation menu.
Service Management Process Designer framework	You can use the keyboard to navigate to the Workflow Viewer panel. When the focus is on a record's detail in the Service Management Process Designer Workflow Viewer, JAWS reads the current phase and the next phase value. When the focus is on another place in the Workflow Viewer (such as on the category detail page), JAWS reads "this is workflow diagram." The Process Designer framework administration tools support keyboard navigation only. These tools include Task Planner, Condition Editor, Query Editor, Workflow List, and Workflow Editor. To modify the phase property of a Process Designer framework administration tool, you need to press the Tab key to focus on a phase and then press Enter to open the phase property. You can update the property by using keyboard navigation.
Service Management Calendar	See Calendar accessibility.
Service Management Reports	See Reports accessibility.
Service Management Smart Analytics	See Smart Analytics Accessibility .

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