Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Knowledge Management user role descriptions

The following table describes the responsibilites of the ITSMA Service Management Knowledge Management user role descriptions.

Role	Responsibilities
KCS I	Contribute new knowledge articles
KCS II	Contribute new knowledge articles Approve articles for internal audiences
KCS III	Contribute new knowledge articles Approve articles for internal audiences Approve articles for external audiences Assign this level to operators who are trained on the KCS practices and have demonstrated consistent competency.

Role

Responsibilities

KCS I

KCS II

KCS III

Assign this level to operators who are trained on the KCS practices and have demonstrated consistent competency.