Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Controlling user access and security > Approval delegation > Views available for approval delegation

Views available for approval delegation

ITSMA Service Management provides default views for delegators and delegates to manage approval delegations. Administrators can also view approval delegation records directly from the Database Manager by viewing the ApprovalDelegation table.

View	Description	Available Actions
My active approval delegations	A list of the currently active approvals that you delegated to other operators. This view does not display future delegations because they are not currently active.	Start the Approval Delegation wizard Export Print
My past approval delegations	A list of the inactive approvals that you delegated to other operators in the past.	Start the Copy Approval Delegation wizard Export Print
Active approvals assigned to me	A list of the currently active approvals delegated to you. This view only displays approvals where you are the active delegate. Use the other views to display your past or pending delegations.	Export Print
Past approvals assigned to me	A list of the inactive approvals that other operators have delegated to you in the past.	Export Print

Note If you create or update an approval delegation record you may need to use the Service Manager Refresh option in order for the views listed above to display the new delegation record.

Send Help Center feedback