Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Application setup > Controlling user access and security > Approval delegation > What happens when I delegate approval authority? > Delegate approvals to another operator

Delegate approvals to another operator

Applies to User Roles:

System Administrator and other users with approval delegation authority

You can only delegate approvals to another operator if a System Administrator enables the Delegate Approvals or Can Delegate Approvals option for you in your security role.

To delegate approvals to another operator, follow these steps:

Click Approval Delegation. The Approval Delegation wizard opens and displays any active approval delegations assigned to you.
To create a new approval delegation, click Add New Delegation.
Select whether to delegate all your approvals or to select approvals.
If you are selecting approvals, make the following choices:
1. Choose which application's approvals you want to delegate.
2. Choose how you want delegate approvals assigned to you:
  - Assigned as part of an assignment group
  - Assigned directly to you as an operator
Note You can select multiple assignment groups or operators as needed.
Select the delegate to whom you want to grant approval authority.

Note ITSMA Service Management only displays operators who are eligible approval delegates. If you do not see a particular operator listed as a potential delegate, it means that the operator does not have one or more of the rights required to be eligible for approval delegation. Consult your System Administrator if you want to assign additional rights to a particular operator.
Select the date range during which the approval delegation will be active.

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