Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Change Management > Security > Configuring Change Management security > Enable approval delegation

Enable approval delegation

Approval delegation is an optional feature that enables users with approval rights to temporarily delegate their approval authority to another qualified operator. For more information, see Approval delegation.

To enable an operator to delegate approval authority, a System Administrator must make changes to a specific security role of the operator.

The following example illustrates how to enable approval delegation for the Change Management application.

To edit the security role to which you want to grant approval delegation authority, follow these steps:

Log in to Service Manager with a System Administrator account.
Click System Administration > Security > Roles.

Service Manager displays a list of security roles.
Optionally, in the Name field, type the name of the security role to which you want to grant approvals, for example, change approver.
Click Search. The security role or a list of security roles opens.
Locate the security role you want to edit, and select a Change Management security area, Change or Change Tasks.
Select Can Delegate Approvals under Settings.
Click Save.

Note It is a best practice to enable the Delegate Approvals or Can Delegate Approvals option only for operators who can also view and approve objects in the application.

Now, the operator can delegate approvals for the selected security area. For information about how to delegate approvals to another operator, see Delegate approvals to another operator.

Send Help Center feedback