Menus

The ITSMA Service Management Services, Support, Utilities, and Toolkit menus appear after you log on to Service Management. The main menu provides access to all Service Management applications. The number of menu items that are displayed depends on your user role and on the capability words that you are assigned. For example, if you have administrator rights, all menu items are displayed.

Menu Purpose
Applications Accesses the main Service Management applications.
System Administration Accesses utilities that administer Service Management.
Tailoring Accesses applications that tailor Service Management.