Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Get started > Navigating the UI > Views and favorites

Views and favorites

Views and favorites enable you to define and save a query. For example, the following out–of–box views or favorites are queries that generate record lists:

Calls I opened
High priority problems
All my approvals
My tasks
Active contracts
All my open requests

When you display the contents of a view or favorite, the query that is associated with it automatically runs and produces the list of records that meet the query criteria. Favorites appear in the System Navigator under Favorites and Dashboards. Views appear as queues within most ITSMA Service Management applications. Whether you access the record list from Favorites and Dashboards, or a view from an application, the list of records in each is identical.

You can create favorites if you have the user.favorites capability word in your profile. You can share favorites with other users if you have the public.favorites capability word in your profile. Service Management stores favorites as unique records in the inbox table.

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