Display user information

After you have logged on to ITSMA Service Management, click User Information on the top-right corner of the Service Management UI to show your User Basic Information Card. The User Basic Information Card displays your photo, presence status, name, title, email address, and telephone number, and also provides a logout button to log out of Service Management.

Note The system retrieves the user information from the Service Management contacts table. If your system uses LDAP authentication only, the contacts table is not synchronized automatically from LDAP. Therefore, some user information is not correctly displayed on the User Basic Information Card. In this case, you need to manually synchronize the contacts table. To enable Collaboration with LDAP, comment the follow line in sm.ini and then restart the Service Management server.

#ldapauthenticateonly:1