Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Manager Collaboration > IT Collaboration > IT Collaboration user tasks > Check updated conversations

Check updated conversations

To view the updated conversations, follow these steps:

Click Notifications to open the notifications panel.

Tip You can also press Alt + Ctrl + V to open or close the notifications panel. When there is no notification, this shortcut opens a conversation window.
Click a notification to view its context in the corresponding conversation. Alternatively, press the Up/Down Arrow keys to highlight a notification in the panel, and then press Enter.
- If the conversation window is not minimized and there are multiple conversation tabs open, the conversation that relates to your selected notification is pushed to the last tab, and the notification context is displayed in the Conversation area.
- If the conversation window is minimized, Service Management Collaborations first launches the conversation window, and then pushes the conversation that relates to your selected notification to the last tab.

Note When you open an updated conversation, the record that the conversation belongs to does not automatically open. To open the corresponding record, click the record ID on the conversation window header.

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