Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Manager Collaboration > IT Collaboration > IT Collaboration user tasks > Edit user profile

Edit user profile

You can change your photo that is displayed on the User Basic Information Card and update other profile information as well.

To change your photo that is displayed on the User Basic Information Card, follow these steps:

Click your current photo on the User Basic Information Card.
Browse for another photo that is saved on your computer.

Note The supported image types are *.png, *. jpg, *.bmp, and *.jpeg.
Select your new photo and then click Open. Alternatively, double-click the new photo.

Your photo that is displayed on the User Basic Information Card is updated automatically.

To update other profile information such as name, title, email address, and telephone number, you must log on to ITSMA Service Management as a system administrator and then update the users’ profile in the contacts table.

Note If your system uses LDAP authentication only, the contacts table is not synchronized automatically from LDAP. Therefore, some user information is not correctly displayed on the User Basic Information Card and you cannot change your photo.

Send Help Center feedback