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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Queries

Administer > Database administration > Data persistence > Queries > Simple query expressions

Simple query expressions

ITSMA Service Management offers several methods to perform queries. Simple queries using the Query Window method are most useful in the following situations:

On forms where a record list query cannot be performed.
When performing range queries.
When a field exists in the database dictionary record of the file, but is not displayed on the form.
When the input field on the form is not long enough to contain the number of characters needed for the value you want to query.

Note: The Query Window Application form, named query.window, is used in Database Manager, Incident Management, and Configuration Management. In addition to the query string, you can optionally specify sort fields to further filter your results. You must have the query.window capability word enabled in your operator record to open the Query Window.

Click here to show or hide links to related topics.

Related concepts

Retrieving records using the Query window method
Retrieving records using the Query window method
Retrieving records using the Query window method
Complex query expressions
Logical operators
Relational operators
Wildcard characters
The Database Manager utility

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