Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Database administration > Data persistence > Database record auditing > The Subroutines form

The Subroutines form

Consider each field in the Subroutines form in terms of the outcome you are seeking. The following fields are contained in the Subroutines form:

Field	Definition
Add	This field needs to be true, since you want audit data to be written whenever a new record is added.
Upd	(update) This field needs to be true to allow audit data to be written whenever there is a modification to an existing record.
Del	(delete) This field is empty, as that would write an audit record whenever a record is deleted.
Dis	(display) This field is empty.
Before	This setting on the subroutine call can be set to true or false. If it is true, and the audit detects a key error, then an Audit record exists, but the update never occurs. If it is false, then you receive the Record Updated message before the Audit Recorded message.
Application	This field states the application that compares the fields in the old and new data records, and if necessary, adds a record to the Audit Log file.
Error Message	This field provides the error message, which is displayed if the process cannot be completed as planned.
Names	This field states which files are handled by the subroutine. Activate the Save Copy option on the Format Control Maintenance form to make this file variable available Pass the Old (or original) version of the data record to the file parameter. Pass the New (or updated) version of the data record to the second.file parameter.
Values	Values in this field correspond to each parameter. These values state to which variables Service Management passes the data.