Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > JavaMail

Email solutions

To enable users to send outbound emails from Service Management, administrators can set up the outbound email solution (also known as "JavaMail") or SCAuto Mail solution. Both solutions use event services.

The outbound email solution (also known as JavaMail) provides a monitor to handle ITSMA Service Management e-mail events. This monitor connects ITSMA Service Management to standard e-mail facilities and allows ITSMA Service Management operators and applications to send HTML emails. Any mail system that supports Simple Mail Transfer Protocol (SMTP) or has an SMTP gateway or bridge can receive e-mail from JavaMail.

Note Only messages enclosed within HTML tags can be sent out as HTML emails, otherwise messages are sent as plain text.

For more information, see Service Management email solutions.

Send Help Center feedback