Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Status and notifications > Service Manager email solutions > HTML Email > How the solution works > HTML templates

HTML templates

HTML templates are records saved in the htmltemplates table. Each record defines the common HTML elements that are included in each email message and parameters that are to be replaced with specific values. Each htmltemplates record includes general information, HTML source with parameters, and expressions that are used to evaluate the parameters.

Each HTML template can have multiple language versions. These language versions are defined in separate htmltemplates records with the same name but different language codes, containing localized content. For more information, see Localize a template.

For how the system chooses the language in a notification email, see Language for notification emails

Note To manage or create HTML templates, users must have either the SysAdmin or the HTMLTemplatesAdmin capability word.

Note The auditing feature is enabled by default for the htmltemplates table. When modifications are detected, an Audit Log entry is recorded for each changed field.

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