Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Status and notifications > Notifications > Default notifications

Default notifications

By default, ITSMA Service Management includes the following notifications.

Notification record	Notification event
Activity Added	Adding an activity update with the "Visible to Customer" option selected
ChM Change Close	Closing a change phase in Change Management
ChM Change Open	Opening a change phase in Change Management
ChM Change Update	Updating a change phase in Change Management or opening a phase that has been deferred
ChM Task Close	Closing a task phase in Change Management
ChM Task Open	Opening a task phase in Change Management
ChM Task Update	Updating a task phase in Change Management or opening a deferred phase
ChM Retract All	Reversing approval for all levels of a change phase in Change Management
ChM Retract One	Reversing approval for one level of a change phase in Change Management
Clone Relation	Copying associations of a cloned incident or service desk interaction record
IM Action Alert	Updating the alert status of an incident in Incident Management
IM Alert Reassign	Exceeding the reassignment limit for an incident in Incident Management
IM Close	Closing an incident in Incident Management
IM Edit Close Cascade	Closing an incident and its related service desk interaction records in Incident Management
IM Edit Close Linked	Closing an incident but not its related service desk interaction records in Incident Management
IM Open	Opening an incident in Incident Management
IM Reopen	Reopening an incident in Incident Management
IM Resolved	Resolving an incident in Incident Management
IM Save Relation	Opening a related incident for a service desk interaction and linking the record to an existing incident
IM Updated	Updating an incident in Incident Management
RM Approval	Approving a request or order in Request Management
RM Denial	Denying request or order in Request Management
RM Final Approval	sent when the request is completely approved in Request Management
RM Final Denial	Denying a request in Request Management
RM Line Item Change Category	Manually changing the category of a line item in Request Management
RM Line Item Close	Manually closing a line item in Request Management
RM Line Item Drop Avail	Marking a line item as unavailable in Request Management
RM Line Item Mark Avail	Marking a line item as available to order in Request Management
RM Line Item Open	Opening a new line item in Request Management
RM Line Item Reopen	Reopening a line item in Request Management
RM Line Item Update	Updating a line item in Request Management
RM Order Change Category	Manually changing the category of the order in Request Management
RM Order Close	Closing an order in Request Management
RM Order Open	Opening an order in Request Management
RM Order Update	Updating an order in Request Management
RM Request Change Category	Manually changing the request category in Request Management
RM Request Close	Closing an request in Request Management
RM Request Deferred	Deferring a request in Request Management
RM Request Open	Opening a request in Request Management
RM Request Open Next Phase	Moving a quote to the next phase in Request Management
RM Request Phase Change	Manually changing the phase of the request in Request Management
RM Request Reopen	Reopening a request in Request Management
RM Request Update	Updating a request in Request Management
Request Late Notice	Expired due date in Request Management
Request Not Ordered	Too much elapsed time between the date that the first line item is ordered and moving to the ordering phase
SM Add	Opening a service desk interaction record in an active state in Service Desk
SM Close	Closing a service desk interaction record in Service Desk
SM Save	Opening a service desk interaction record in an inactive state in Service Desk
SM Update	Updating a service desk interaction record in Service Desk
Save Association	Linking two associated records
Save Relation	Opening a related record

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