Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Tailoring > Advanced functions > Scripting > Script reports

Script reports

Script reports display the entire flow with different views. You can view the entire flow or just a part of it. You can display and print the details of each panel for comparison or troubleshooting. There are three script reports you can print:

Script Flow — generates a summary report of all possible script flow paths based on the assumption that the currently displayed script panel is the starting point of the flow. This report enables you to isolate each separate branch within the script.
Script Detail — lists all the fields in the script definition record and the values you have entered for the currently displayed script panel.
Script Tree — generates a summary report showing the logical flow of the script panels in an outline form. The currently displayed script panel is used as the starting point. This report enables you to see the relationships of panels to one another at a glance.

Each report has the same header and prints in the default printer font.

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