Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Tailoring > Advanced functions > Scripting > Define the scripts

Define the scripts

After diagramming the flow, the next step is to create each panel in the script flow. Be sure to follow the naming conventions for scripts and forms you have established in your script map.

Access a blank script definition record. For more information, seeExecuting scripts.

Complete the definition for the first script in your flow.
For example, enter the following values:

Field	Value	Parameter Values/Conditions
Name	pm.number
Start	true
Application	getnumb.fc
Name	record prompt text name string1	$script number string Incident Management PM
Next Script	pm.open.1	true

Note: The value for Start is true, indicating that this is the first panel in the script flow.
This panel associates a properly incremented incident record number with the data you are going to accumulate from the caller. This panel calls a RAD application only and does not display a form.

Click New to add your panel to the scripts database.
Click Back to return to a blank script definition form.

Complete the definition for the second script in your flow.
In this example, we would enter the following values:

Field	Value	Parameter Values/Conditions
Name	pm.number
Format	pm.select.category
Skip Display	false
Bypass Cond	false
Next Script	pm.hw1 pm.hw2	category in $script="hw.desktop" or category in $script="hw.mainframe" category in $script="hw.network"

Click New to add your panel to the scripts database.
Create the remainder of the script definitions in your flow.

In this example, we must create specific definitions for each category (pm.hw1 and pm.hw2) as well as the remainder of the scripts in the common flow (pm.open.2 through pm.open.5). Make sure that each panel except the last panel in the flow has the name of the next panel to execute in the Next Script field.

In this example, panel pm.open.5 displays a form and calls the RAD application apm.edit.problem. This application displays any information you have gathered in an incident record and enables you to abandon the incident or add it to the database.

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