Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Develop > Tailoring > Advanced functions > Scripting > Scripts

Scripts

A script is a series of instructions run from an option. These may include a progression of screens, requesting information or user-specific responses, or instructions to perform certain computations with existing record data. Since the script call is set up and performed at the displayoptions application level, it does not need to be hard-coded into the RAD of the application. This allows for easier maintenance and modification.

Script display calls often employ the script.execute application, specifying the progression of forms to appear for the user. An example of this form of display call is seen in Service Management Request Management, where the New button option forces the user through a script at open time. The script calls a preliminary information screen which requests certain data that is later populated into a new Request Management record. The screen displayed serves as an organized and user-specific entrance point into the application.

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