Problem Analyst

The Problem Analyst user role has the following responsibilities:

  • Investigate and diagnose assigned problems for workarounds and/or root causes.
  • Review and accept or reject assigned known errors.
  • Investigate and diagnose assigned known errors and propose solutions and workarounds.
  • Implement corrective actions and close known error.

To execute this role, the Problem Analyst has following tasks available:

Note: For an overview of how these task fit in the Problem Management workflow, see Problem Management workflows and user tasks
Category: Tasks:
  Problem Management views
Problem detection, logging, and categorization (SO4.1)
  • None
Problem prioritization and planning (SO4.2)
  • None
Problem investigation and diagnosis (SO4.3)
Known error logging and categorization (SO4.4)
Known error investigation (SO4.5)
Known error resolution (SO4.7)
Problem closure and review (SO4.8)
Problem and known error monitoring (SO4.9)
Associating incidents and changes with problems