Modify im.set.close Process definition

This process needs to be modified so that a user cannot close an incident if there are work orders still open for the incident.

To modify a process definition record, follow these steps:

1. From the System Navigator, click Tailoring > Document Engine > Processes to open the Process Definition form.
2. Type im.set.close in the Process Name field.
3. Click Search.

4. On the Initial Javascript tab, type the following JavaScript:

   var WO=new SCFile ("EXWorkOrder")
   var FoundOpenWO=WO.doSelect ("RelatedID=\""+system.vars.$L_
   file.number + "\""+" and status ~=\"" + "Closed" + "\""
   if (FoundOpenWO == RC_SUCCESS)
   {
   system.vars.$openWO=true;
   }
   else
   {
   system .vars.$openWO=false;
   }

5. Click Save.

6. On the RAD tab, enter the following information:

   Field	Value
   Note: Some of the fields on the RAD tab are pre-filled with values that you do not need to modify
   RAD Application - Select the empty section below the section calling the RAD Application us.consume.wrapper and then enter the following information:
   Expressions evaluated before RAD call	$L.text="There are still open work orders. This incident cannot be closed yet."
   RAD Application	apm.mb.ok
   Condition	$openWO=true
   Parameter Names	text
   Parameter Values	$L.text

7. Click Save.

8. On the Final Expressions tab, enter the following information:

   • if ($openWO=true) then ($L.exit="badval")
   • $L.exit="closestate"
9. Click Save and then OK.